IT On-Site Support Engineer – WSP Full Time Hybrid Permanent

Job Overview

WSP is seeking a skilled and proactive IT On-Site Support Engineer to provide technical assistance across its Jaidah Square office in Doha and project locations throughout Qatar.

The successful candidate will serve as the primary local IT contact, ensuring employees receive reliable technical support and workplace technology operates efficiently. This hands-on position involves troubleshooting IT issues, managing equipment, supporting new employees, and coordinating with regional IT teams.

The role requires an independent professional who can manage daily IT operations, communicate effectively with stakeholders, and maintain consistent service standards across multiple locations.

Key Responsibilities as Support Engineer

• Deliver Level 1.5 and Level 2 technical support for desktops, laptops, mobile devices, Windows, Microsoft 365, business applications, networks, and peripherals.
• Resolve IT incidents and service requests within agreed service levels, escalating complex issues with complete documentation.
• Provide priority technical assistance to senior management and employees supporting critical projects.
• Conduct scheduled visits and respond to IT support requirements at project offices throughout Qatar.
• Assist with establishing new project locations, resolving connectivity issues, and decommissioning IT infrastructure when offices close.
• Configure, image, deploy, maintain, refresh, and retire IT equipment according to WSP’s global standards.
• Conduct IT onboarding sessions for new employees and recover approved equipment and data during offboarding.
• Coordinate warranty repairs, vendor services, and equipment replacement activities.
• Maintain accurate asset records in the Configuration Management Database (CMDB), monitor inventory, and support stock audits.
• Support Microsoft Teams Rooms, meeting-room technology, audiovisual systems, printers, and shared workplace equipment.
• Perform routine technology checks to maintain meeting-room readiness.
• Coordinate with office management, project teams, HR, procurement, and regional IT stakeholders.
• Record technical activities in ServiceNow while following ITIL-based service management procedures.
• Apply information security requirements and assist with privileged-access and legal-hold requests.
• Maintain technical knowledge articles to improve first-contact issue resolution.
• Provide on-site assistance to infrastructure and networking teams during system changes, major incidents, and business continuity testing.

Required Qualifications, Skills & Experience

• A degree or diploma in Information Technology, Computer Science, or a related discipline.
• 3–5 years of practical IT support experience within an enterprise environment, preferably involving deskside or on-site technical assistance .
• Strong working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic Microsoft Intune administration.
• Understanding of essential networking technologies, including DNS, DHCP, Wi-Fi, and VPN connectivity.
• Practical experience troubleshooting computer hardware, software, peripheral devices, and workplace technology.
• Familiarity with IT service management platforms, preferably ServiceNow, and an understanding of ITIL-based processes.
• Ability to independently manage technical support operations as the primary IT representative at a location.
• Sound problem-solving skills, professional judgement, and the ability to identify issues requiring escalation gulf jobs.
• Excellent written and verbal English communication skills, including the ability to explain technical matters to non-technical employees.
• Strong organizational skills with the ability to priorities service requests, maintain accurate records, and coordinate with multiple stakeholders.
• Willingness to travel regularly between project offices across Qatar and occasionally to other Middle East locations Jobs in Doha Qatar.
• Candidates must currently reside in Qatar or be willing to relocate.

How to Apply

Interested candidates with relevant enterprise IT support experience are encouraged to apply for this opportunity with WSP in Doha.

Apply Now through the official WSP recruitment portal using the application option provided in the vacancy listing.