IT Onsite Support Technician – AVI-SPL | Dubai, UAE Full Time Permanent

Job Overview

AVI-SPL is seeking an experienced IT Onsite Support Technician to provide first- and second-line technical assistance within a professional corporate environment in Dubai.

The role focuses on Microsoft Intune-managed devices, endpoint deployment, Microsoft 365, user support, and workplace collaboration technologies. The successful candidate will also maintain meeting room AV systems, resolve technical incidents, and deliver reliable support to employees and senior stakeholders.

Previous corporate IT support experience is essential, while experience within a law firm or legal services environment is highly desirable gulf Jobs  .

Key Responsibilities

• Deliver hands-on first- and second-line IT support, including desk-side, remote, and walk-up assistance.
• Troubleshoot Windows 10/11 devices, laptops, desktops, peripherals, software, connectivity, and user-profile issues.
• Manage device enrolment, registration, configuration, rebuilds, and migrations through Microsoft Intune.
• Configure Microsoft Company Portal, deploy approved applications, and resolve installation or update failures.
• Monitor endpoint compliance, configuration profiles, security policies, device synchronization, and Conditional Access issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Office, and Exchange-related services.
• Assist with Active Directory, Microsoft Entra ID, authentication, MFA, user access, onboarding, and offboarding.
• Provide technical assistance for Microsoft Teams Rooms and professional AV systems, including Crestron, Biamp, Cisco, Poly, Dante, microphones, cameras, and displays.
• Troubleshoot meeting room audio, video, conferencing, content-sharing, and connectivity issues.
• Perform routine AV system checks and provide technical assistance during important meetings and corporate events.
• Record incidents, service requests, device deployments, and resolutions accurately within the service desk platform.
• Escalate complex IT, Intune, AV programming, and infrastructure issues to the appropriate technical teams.
• Maintain asset records, update support documentation, and follow established security and change-management procedures.
• Coordinate with client IT, facilities, and workplace teams while delivering professional and discreet customer support.

Required Qualifications, Skills & Experience

• 3–5 years of experience in IT support, desktop support, service desk, or combined IT/AV workplace technology roles.
• Proven experience delivering first- and second-line technical support within a corporate or professional services environment.
• Strong practical knowledge of Microsoft Intune, Endpoint Manager, Windows device enrolment, and endpoint administration.
• Experience configuring Company Portal, deploying applications, troubleshooting compliance issues, and managing device replacements.
• Proficiency in Windows 10/11 troubleshooting and Microsoft 365 applications.
• Understanding of Active Directory, Entra ID, MFA, authentication, and access management.
• Familiarity with basic networking, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi troubleshooting  Jobs in Dubai.
• Experience supporting Microsoft Teams Rooms and corporate AV technologies, preferably Crestron, Biamp, Cisco, Poly, and Dante.
• Ability to support executive-level users and resolve urgent technical issues professionally.
• Strong communication, customer service, documentation, and problem-solving skills.
• Ability to work independently while coordinating effectively with internal and client technical teams.
• Previous IT support experience within a law firm or legal services organization is highly desirable.
• A relevant IT, Computer Science, Electronics, or AV qualification is preferred.
• Microsoft 365, Intune, or manufacturer-specific AV certifications are advantageous.
• A valid UAE driving license is mandatory.

Employee Benefits

AVI-SPL offers a supportive and inclusive working environment with benefits that include:

• Medical and dental coverage.
• Paid holidays, sick leave, and personal days.
• Ongoing technical training and manufacturer certification opportunities.
• A collaborative workplace focused on professional development.

How to Apply

Interested candidates with relevant IT support, Microsoft Intune, and workplace AV experience are encouraged to apply through the official AVI-SPL recruitment portal.

Apply Now to explore this IT Onsite Support Technician opportunity in Dubai, UAE.