Food & Beverage Hostess-Alila Jabal Akhdar Full Time Permanent

Job Overview

Alila Jabal Akhdar is seeking a professional and guest-focused Food & Beverage Hostess to join its hospitality team in Ad Dakhiliyah, Oman.

The successful candidate will be responsible for welcoming guests, coordinating restaurant reservations, managing seating arrangements, and delivering exceptional dining experiences in accordance with Alila’s luxury service standards.

This position requires excellent interpersonal skills, attention to detail, and the ability to anticipate guest preferences while maintaining smooth restaurant operations. The Hostess will work closely with the Food & Beverage team to create a welcoming dining environment and ensure every guest receives personalised and attentive service.

Key Responsibilities

• Welcome arriving guests professionally and warmly, addressing returning guests by name whenever possible.
• Ensure guests feel comfortable, valued, and appropriately attended to throughout their restaurant experience.
• Manage the hostess desk and restaurant entrance to maintain an organised and efficient guest reception process.
• Coordinate table allocation and seating arrangements according to reservations, restaurant capacity, and operational requirements.
• Maintain accurate knowledge of the dining room layout, table numbers, service stations, and assigned colleagues.
• Communicate guest names, preferences, and special requests to the relevant service team immediately after seating.
• Identify opportunities to personalise dining experiences by recognising guest preferences and reviewing available guest history records.
• Provide accurate information about restaurant menus, daily specials, hotel facilities, and relevant local attractions.

• Handle dining reservations, special occasions, group bookings, and guest requests in accordance with established restaurant procedures.
• Answer incoming telephone calls promptly, following the resort’s professional communication standards.
• Maintain accurate guest profiles and record relevant dining preferences to support future personalised service.
• Review daily outlet briefings to remain informed about hotel events, guest arrivals, menu availability, promotional activities, and operational updates.
• Respond to guest enquiries efficiently and refer unresolved concerns to the appropriate supervisor or manager.
• Identify guest dissatisfaction early and assist with service recovery in line with established complaint-handling procedures.
• Communicate food allergies and dietary concerns immediately to the relevant Food & Beverage management and culinary teams.

• Support restaurant service by maintaining knowledge of food and beverage offerings, service procedures, and established hospitality standards.
• Assist with food and beverage service, including carrying trays, serving guests, and clearing tables when required.
• Operate cashier and Point of Sale (POS) systems according to company policies and assigned access permissions.
• Ensure menus, beverage lists, hostess materials, and reception areas remain clean, organised, and presentable.
• Assist with operational preparation, including arranging table settings, folding napkins, preparing cutlery, restocking supplies, and maintaining service areas.
• Monitor restaurant supplies and contribute to reducing unnecessary waste, spoilage, and operational losses.
• Maintain cleanliness and hygiene across designated workstations while following applicable food safety procedures.
• Coordinate with colleagues to maintain efficient service during busy dining periods and changing operational requirements.

• Follow Alila Jabal Akhdar’s service procedures, employee policies, grooming standards, and professional conduct requirements.
• Comply with hotel regulations covering fire prevention, workplace safety, hygiene, health, and sanitation.
• Attend scheduled departmental meetings, training sessions, and other professional development activities.
• Maintain a positive, respectful, and cooperative working relationship with colleagues and management.
• Remain flexible regarding assigned shifts, including split shifts and rotation across Food & Beverage outlets or other hotel departments when required.
• Assist colleagues during demanding service periods to maintain consistent guest satisfaction.
• Report suspected property misuse, operational concerns, and unresolved guest complaints to management.
• Complete additional reasonable duties assigned by the Outlet Supervisor, Outlet Manager, Food & Beverage Manager, or senior management.

Required Qualifications, Skills & Experience

• Minimum 2 years of professional experience in Food & Beverage operations, preferably within a hotel, resort, restaurant, or hospitality environment.
• Good understanding of restaurant reception, guest relations, reservations, and dining service procedures.
• Strong interpersonal and communication skills with a friendly, professional, and guest-oriented approach.
• Ability to anticipate guest expectations and respond appropriately to individual preferences and special requirements.
• Familiarity with restaurant menus, seating coordination, reservation management, and standard Food & Beverage operations gulf jobs.
• Ability to operate restaurant cashier and POS systems in accordance with assigned responsibilities and company procedures jobs in Oman.
• Strong organisational skills and the ability to manage multiple responsibilities during busy restaurant operations.
• Understanding of hygiene, food safety, workplace health, and hospitality service standards.
• Ability to handle guest complaints professionally and communicate concerns to supervisors when necessary.
• Strong teamwork skills, reliability, punctuality, and attention to personal presentation.
• Willingness to work flexible schedules, including rotating shifts, split shifts, weekends, and public holidays according to business requirements.
• Physical ability to perform restaurant service duties, including carrying food and beverage trays, clearing tables, and assisting with operational setup.
• Flexibility to work in different restaurant environments, including indoor and outdoor service areas.

How to Apply

Candidates with relevant Food & Beverage experience and a passion for delivering exceptional luxury hospitality services are encouraged to apply.

Submit your updated CV through the official Hyatt careers portal using the job reference below.

Apply Now – Hyatt Careers