Customer Success Manager (Technical), Saudi Full Time Remote

Job Overview

AlgoSec is seeking an experienced Technical Customer Success Manager in Riyadh, Saudi Arabia, to strengthen customer relationships, increase product adoption, and support the long-term success of its enterprise cybersecurity clients.

The company provides application connectivity security solutions for hybrid and multi-cloud environments, helping organisations improve network visibility, manage security policies, reduce operational risks, and automate compliance processes.

In this position, the successful candidate will act as both a strategic partner and technical advisor, helping enterprise customers maximise the benefits of AlgoSec’s solutions. The role involves developing customer success strategies, monitoring adoption performance, identifying potential renewal risks, and collaborating with internal teams to uncover opportunities for account growth.

This home-office-based opportunity requires a combination of cybersecurity knowledge, enterprise account management experience, strong communication skills, and the ability to build trusted relationships with senior stakeholders.

What You’ll Do

• Develop tailored customer success plans by identifying product adoption gaps, understanding business priorities, and aligning AlgoSec solutions with measurable customer objectives.
• Monitor product usage and adoption trends across assigned enterprise accounts, preparing quarterly improvement plans to strengthen engagement and solution utilisation.
• Collaborate with the renewals team to evaluate customer health, identify potential retention risks, and implement proactive measures to minimise customer churn.
• Work alongside sales and other internal departments to identify account expansion opportunities and assess additional business potential.
• Establish trusted advisory relationships with key customer stakeholders, offering technical guidance, industry best practices, and recommendations that support long-term success.
• Lead Executive Business Reviews (EBRs), presenting adoption performance, achieved outcomes, improvement opportunities, and strategic recommendations.
• Maintain regular communication with enterprise customers through scheduled meetings, technical discussions, and proactive engagement activities.
• Document customer use cases, successful implementations, valuable insights, and lessons learned to strengthen the organisation’s Customer Success knowledge base.
• Represent customer requirements internally, ensuring feedback, technical concerns, and business priorities are effectively communicated to relevant departments.
• Coordinate with technical and commercial teams to address customer challenges, manage escalations, and maintain strong service relationships.
• Apply data-driven insights to evaluate account performance, prioritise customer initiatives, and demonstrate the business value of AlgoSec’s cybersecurity solutions.
• Support continuous improvements in customer engagement practices to strengthen satisfaction, retention, and long-term account development.

What We’re Looking For

• Minimum 5 years of professional experience in Customer Success, technical account management, or a comparable role within enterprise software, preferably involving cybersecurity or systems integration.
• Proven ability to manage strategic enterprise customers, maintain strong client relationships, and deliver measurable customer success outcomes.
• Strong understanding of network security, governance, auditing, risk management, and regulatory compliance practices.
• Practical knowledge of cybersecurity technologies, including firewalls, Intrusion Detection and Prevention Systems (IDS/IPS), Software-Defined Networking (SDN), and compliance solutions.
• Familiarity with API technologies, particularly Java and REST, and their relevance to enterprise software integrations.
• Good understanding of IT infrastructure, networking technologies (LAN/WAN), and public, private, and hybrid cloud environments.
• Excellent consulting, project coordination, analytical, and data-driven decision-making capabilities.
• Customer-focused approach with the confidence to conduct client meetings, technical discussions, and on-site visits when required.
• Strong interpersonal skills and the ability to communicate effectively with technical specialists, business leaders, and executive stakeholders.
• Demonstrated ability to handle complex customer situations, manage escalations professionally, and maintain productive relationships during challenging circumstances.
• Proactive, adaptable, and resilient, with the ability to manage multiple priorities in a dynamic business environment jobs in Saudi .
• Excellent written and verbal communication skills in English and Arabic.
• Willingness and availability to travel up to 50% of the time, depending on customer and business requirements.

Nice to Have

• Previous experience using Salesforce.com and Gainsight for customer relationship management, account monitoring, and Customer Success activities.
• Advanced technical knowledge of TCP/IP version 4, Virtual Routing and Forwarding (VRF), AWS Virtual Private Cloud (VPC), network routing, and firewall security policies.
• Familiarity with LDAP and RADIUS authentication technologies.
• Additional experience supporting enterprise cybersecurity customers across complex network or cloud infrastructures.

How to Apply

Interested candidates with relevant enterprise software, cybersecurity, and technical Customer Success experience are encouraged to APPLY for this opportunity with AlgoSec.

Review the position requirements and submit your application through the official careers portal.